Terms of Service

Last Updated: December 1, 2025

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client”) and Labquity regarding the provision of laboratory informatics services. By executing a Service Agreement or utilizing our consultation services, you agree to be bound by these Terms.

1. Definitions

  • “Provider” refers to Labquity.
  • “Client” refers to the organization or entity contracting the Services.
  • “Deliverables” refers to the specific reports, software configurations, code, or documentation produced by Labquity for the Client.
  • “LIMS” refers to Laboratory Information Management Systems.

2. Service Portfolio

Labquity specializes in digital transformation for laboratories. Our engagement is strictly limited to services and intangible software assets, excluding the sale of physical instruments or consumables. Our primary services include:

  • Strategic Advisory: Evaluating laboratory workflows to select appropriate LIMS or ELN (Electronic Lab Notebook) platforms.
  • System Deployment: Technical configuration, API integration, and implementation of Lab Informatics software.
  • Optimization: Business process re-engineering and legacy data migration strategies.
  • Enablement: Specialized training programs and ongoing application support.

3. Agreement to Terms

Your engagement with Labquity, whether through a signed Statement of Work (SOW) or verbal agreement to commence services, constitutes your unconditional acceptance of these Terms. These Terms supersede any prior communications or proposals.

4. Client Responsibilities

To facilitate the successful delivery of the Project, the Client agrees to:

  • Grant Labquity remote or on-site access to relevant IT infrastructure and server environments as needed.
  • Designate a primary point of contact with decision-making authority.
  • Ensure the accuracy and integrity of any data provided to Labquity for migration or analysis purposes.

5. Proprietary Rights

  • Background Technology: Labquity retains all rights, title, and interest in its proprietary methodologies, templates, code libraries, and tools (“Background Technology”) used to deliver the Services.
  • License to Client: Upon full payment of all fees, Labquity grants the Client a perpetual, non-exclusive, non-transferable license to use the Deliverables solely for internal business operations.
  • Third-Party Vendors: Licenses for LIMS platforms (e.g., LabVantage, StarLIMS, etc.) are governed strictly by the vendor’s End User License Agreement (EULA). Labquity acts solely as a service provider and does not hold IP rights to third-party software.

6. Confidentiality & Data Security

  • Non-Disclosure: Both parties adhere to strict non-disclosure regarding “Confidential Information,” which includes client scientific data, patient records (if applicable), and Labquity’s pricing/technical strategies.
  • Data Handling: Labquity will process Client data strictly in accordance with written instructions. We implement commercially reasonable security measures to protect data during migration or configuration.
  • Data Ownership: The Client retains full ownership of their laboratory data. Labquity claims no rights to the scientific data stored within the LIMS.

7. Fees and Billing

  • Invoicing Schedule: Fees will be billed as detailed in the applicable SOW (e.g., Milestone-based or Time & Materials).
  • Settlement Period: All invoices are payable within 30 calendar days of receipt.
  • Suspension of Service: Labquity reserves the right to pause ongoing implementation work if accounts remain overdue beyond the agreed grace period.

8. Liability and Indemnification

  • Software Usage: Labquity provides configuration advice based on industry best practices. We are not liable for operational errors resulting from the Client’s misuse of the software or failure to follow standard operating procedures (SOPs).
  • Cap on Liability: To the maximum extent permitted by law, Labquity’s total liability for any claims arising from these Terms shall be limited to the total fees paid by the Client to Labquity in the 6 months preceding the claim.
  • Exclusions: In no event shall Labquity be liable for loss of data, business interruption, or loss of profits.

9. No Warranty

Services are provided on a professional services basis. While we strive for excellence, Labquity does not warrant that third-party software will be error-free or uninterrupted. We do not guarantee specific regulatory certification (e.g., FDA 21 CFR Part 11 compliance) solely based on our consultation; compliance remains the Client’s responsibility.

10. Termination of Services

  • For Cause: Either party may terminate the agreement immediately upon written notice if the other party commits a material breach that is not cured within 30 days.
  • Effect of Termination: The Client is obligated to pay for all work performed and expenses incurred up to the date of termination.

11. Jurisdiction

These Terms are governed by the laws of United Arab Emirates]. Any disputes arising from these Terms shall be resolved in the courts of this jurisdiction.

12. Inquiries

For questions regarding legal terms or service agreements, please contact:

  • Email: support@labquity.com
  • Website: https://labquity.com